HELA LIKIHEL

Health Insurance Officer Credit Officer

Manouba, Tunisia

Profile summary

Results-oriented professional with a Diploma in Decoration, Organization, and Event Planning, complemented by a strong background in commerce and banking. Currently excelling as a Health Insurance and Credit Officer, demonstrating expertise in client relationship management and financial evaluation. Successfully launched an event planning agency, prioritizing client satisfaction and innovative solutions. Fluent in Arabic, French, and English, possessing strong communication and mentoring skills.

Key skills

Skills
Data Analysis & Interpretation (Healthcare/Finance)Risk Assessment & Management (Actuarial principles)Regulatory Compliance (HIPAA, ACA, relevant state laws, or Banking regulations)Customer Relationship Management (CRM) & CommunicationNegotiation & Persuasion

Professional experience

Health Insurance Officer Credit OfficerSep 2023 - Present
Tunisian Beverage Manufacturing Company (SFBT) l Tunis,Tunisia Financial Center for Entrepreneurs - CFE, Tunis l Tunisia

Managed employee health insurance requests. Monitored medical records and reimbursements. Communicated with healthcare providers to facilitate claim processing. Evaluated credit applications and analyzed clients' creditworthiness. Prospected new clients to expand the credit portfolio. Monitored repayments and managed client relationships.

  • Managed employee health insurance requests.
  • Monitored medical records and reimbursements.
  • Communicated with healthcare providers to facilitate claim processing.
  • Evaluated credit applications and analyzed clients' creditworthiness.
  • Prospected new clients to expand the credit portfolio.
  • Monitored repayments and managed client relationships.
Project ManagerJul 2023 - Present
Event Planning and Decoration Agency l Tunis,Tunisia

Launched and managed an agency specializing in decoration and eventorganization. Developed creative concepts for various events, ensuring client satisfaction. Coordinated logistics and supervised on-site teams to ensure project success.

  • Launched and managed an agency specializing in decoration and eventorganization.
  • Developed creative concepts for various events, ensuring client satisfaction.
  • Coordinated logistics and supervised on-site teams to ensure project success.
Back Office ManagerApr 2019 - Jun 2023
Help Group International, Tunis l Tunisia

Processed and recorded insurance reimbursement requests. Medically evaluated claims according to insurance contracts.

  • Processed and recorded insurance reimbursement requests.
  • Medically evaluated claims according to insurance contracts.
ReceptionistMar 2019 - Jun 2023
Société d'assurance maladie

Welcomed guests and managed Coordinated with various departments to ensure

  • Welcomed guests and managed reservations.
  • Coordinated with various hotel departments to ensure smooth service delivery.
Sales AssociateMay 2017 - Aug 2017
Astree Assurance, Tunis l Tunisia

Advised clients on life insurance products. Scheduled appointments and followed up with potential clients.

  • Advised clients on life insurance products.
  • Scheduled appointments and followed up with potential clients.

Education

Diploma, Decoration, Organization and Event PlanningJan 2023 - Present
Financial Center for Entrepreneurs-CFE, Tunis l Tunisia
Certificate, Commerce and Banking TechniquesJan 2018 - Mar 2018
Vocational Training Center l Tunis, Tunisia
Higher Diploma, CommerceSep 2010 - Jul 2012
Vocational Training Center l Tunis, Tunisia
High School or equivalent, Economics and ManagementetSep 2009 - Jun 2010
Ibn Abi Dhief High School, Manouba | Tunisia